As well as the kind of innovation that you’re talking about, there is a more general problem with being almost entirely separated from academic thinking about arts, heritage, science, and culture. One very practical thing that I think would make a difference is if museums could in some way come together and be recognised at a level that would then make access to online resources via ATHENS logins etc. affordable to individual museums. This is fraught with political, legal and organisational difficulties, but as curators, collections managers etc. it’s not surprising that we’re often outside the loop of the latest thinking in our disciplines when we have no access to journals and other resources.